Shipping policy

Shipping Policy

Last Updated: 14 June 2025

At DashWerks, we take pride in delivering high-quality, custom-made parts — and getting them to you safely and efficiently. This Shipping Policy outlines how we handle processing, delivery times, costs, and more.

🚚 Order Processing

All of our products are custom-made or made-to-order. Once your order is received:

  • Processing time is typically 3–10 business days, depending on the complexity and production queue.

  • If your order requires custom design or approval stages, we will notify you of the expected timeline.

We’ll notify you by email once your order has been dispatched, including tracking details where applicable.

📦 Shipping Methods

We use trusted carriers such as:

  • Australia Post

  • Courier services (e.g. CouriersPlease, Aramex, TNT) depending on size, weight, and location.

For large or bulky items, we may contact you directly to arrange appropriate freight options.

🌏 Shipping Locations

  • Australia-wide: We ship to all states and territories.

  • International Orders: Available on request. Please contact us at sales@dashwerks.com.au for a custom quote and shipping options.

⏱️ Estimated Delivery Times

Location Estimated Delivery
NSW (Metro) 1–3 business days
Other Australian States 3–7 business days
Rural/Remote Areas 5–10 business days
International Varies by country and courier

Please note: These are estimates only. Delays can occur due to courier networks, weather events, or peak periods.

💰 Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order weight and dimensions

  • Shipping location

  • Chosen courier service

Some custom or oversized parts may require a manual freight quote — we’ll contact you if this applies.

📦 Packaging & Protection

We take extra care to package all items securely. Where necessary, we use:

  • Bubble wrap

  • Foam protection

  • Custom boxing

If a product arrives damaged, please refer to our Refund & Return Policy and contact us within 14 days.

📮 Tracking Orders

Once your item is shipped, you’ll receive an email with:

  • Your tracking number

  • A link to follow the delivery progress

If you haven’t received tracking within 10 business days, please reach out to us.

🚫 Failed Deliveries / Incorrect Addresses

It is your responsibility to ensure shipping details are correct at checkout.
If a delivery is returned due to an incorrect address or failed delivery attempt:

  • We may charge a re-delivery fee.

  • Refunds (if applicable) may be reduced by original shipping costs.

✉️ Contact Us

Have a shipping-related question or special request?
Reach out anytime — we’re here to help.

DashWerks Pty Ltd
📍 Newcastle, NSW, Australia
📧 Email: sales@dashwerks.com.au
📞 Phone: +61 0432 466 288
🕗 Hours: 8:00 AM – 7:00 PM (AEST), Monday to Saturday