Privacy policy

Privacy Policy

Last Updated: 14 June 2025

At DashWerks Pty Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy explains how we collect, use, disclose, and store your information.

1. What Information We Collect

We may collect the following types of personal information:

Your name
Email address
Phone number
Shipping and billing address
Company name (if applicable)
Payment details (via third-party processors only)
IP address and browser information
Any other information you voluntarily provide (e.g. through contact forms or order notes)

We also collect non-identifiable data such as website traffic patterns via tools like Google Analytics or Meta Pixel.

2. How We Collect Your Information

Your personal information is collected when you:

Place an order on our website
Contact us via email or phone
Subscribe to our mailing list
Fill out a contact or quote form
Interact with our website or social media pages

3. Why We Collect It

We collect your information to:

Process orders and payments
Ship products to your location
Respond to inquiries and provide support
Improve our products, services, and website experience
Send you important updates, offers, and content (if you’ve opted in)
Comply with legal and tax obligations

4. How We Store and Protect Your Data

We take reasonable precautions to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Your data is stored securely via trusted platforms and service providers. Sensitive information (such as payment details) is handled by secure, PCI-compliant third-party payment gateways and is not stored on our servers.

5. Sharing Your Information

We do not sell or rent your information.
However, we may share your information with:

Trusted service providers (e.g. payment processors, shipping couriers, website/email hosting)
Government or legal authorities where required by law

All third-party providers we use are bound by strict privacy and confidentiality obligations.

6. Cookies and Website Tracking

We use cookies and similar tracking technologies to:

Understand visitor behavior
Improve site performance
Retarget ads via platforms like Meta and Google

You can disable cookies in your browser settings, but some site features may not function properly.

7. Your Rights

You have the right to:

Request access to your personal information
Correct or update your details
Withdraw consent to receive marketing materials
Request deletion of your information (where applicable by law)

To do any of the above, please contact us using the details below.

8. Third-Party Links

Our website may contain links to other websites we don’t control. We are not responsible for the privacy practices of these external sites.

9. International Users

If you are located outside Australia, please note that your information may be transferred and stored in Australia where our servers and operations are based. By using our website, you consent to this transfer.